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Returns & exchanges.

Effective 10 October 2026. This policy applies to purchases made directly from Tayvera & Luxe in our boutique, on this website, through WhatsApp or through our social channels.

Fit or change of mind

Eligible items can be returned for exchange only. We do not offer cash, card or M-Pesa refunds because of fit, colour preference or a change of mind.

Bring an in-store purchase to the boutique within three calendar days after purchase. For an order delivered or collected, bring it to the boutique within three calendar days after delivery or collection. The item must reach us during opening hours within that window. Fit and change-of-mind returns must be made in person; we cannot accept them by courier or post.

The item must be unworn except for trying it on, unwashed and unaltered; clean and free of stains, odours, makeup marks or damage after purchase; and accompanied by its original tags, supplied accessories and proof of purchase. Please include the packaging where available.

Choosing your exchange

We can exchange an eligible item for another size, colour or style of the same or similar value, subject to availability. We use the amount actually paid after discounts as the exchange value. If you choose a similarly priced item of higher value, you pay the difference. We do not refund the original price or a difference when the replacement costs less. If your preferred piece is unavailable, our team can help you choose another eligible item of comparable value.

Items excluded from change-of-mind exchanges

• Underwear and pierced earrings, for hygiene reasons.
• Swimwear once its hygiene seal has been removed or broken.
• Personalised, made-to-order or altered items, where this restriction was disclosed before purchase.
• Items clearly marked Final Sale before purchase.

Discounted items remain eligible unless they were clearly marked Final Sale. These exclusions do not remove rights concerning faulty, damaged, incorrect or misdescribed goods.

Faulty, damaged or incorrect items

Contact us as soon as you discover a fault, damage, a material difference from the description or an incorrect item. Please provide proof of purchase and photographs where possible. We will assess the issue and provide the remedy required by applicable consumer law, including a refund where required. Where the issue is our responsibility, we will cover reasonable return costs and any required replacement delivery costs.

The three-day window, exchange-only rule, in-person requirement and original-tag conditions above do not limit your legal rights for these issues. Damage from misuse, incorrect care or ordinary wear is not treated as a product fault.

Delivery costs

For a fit or change-of-mind exchange, you cover the cost of bringing the item to the boutique and collecting the replacement. Original delivery charges are not refunded unless applicable law requires otherwise. If you request delivery after an in-person exchange, we will confirm any new delivery charge before dispatch.

Visit or contact us

Bring your item to Adams Arcade, Adams Davana Building, Ground Floor, Shop No. 48, Nairobi, during our opening hours (9:30am - 9:30pm).

Call +254740090048. Email beauty@tayveraluxe.com.

You can also use our Contact & visit page for help with an exchange.

Your consumer rights

These voluntary exchange terms sit alongside your rights under applicable Kenyan consumer law. They do not exclude or limit rights or remedies that cannot lawfully be excluded. Any statutory cancellation or refund rights take precedence where they apply.